Delivery Times and Prices
We dispatch all in-stock orders placed before noon on the same working day (Mon-Fri), otherwise they will be dispatched the following working day.
Pre-Orders and Dispatch Times
Orders that contain items with a future release date will not be dispatched until either the release date or the first working day after that release date if it is released on a non working day.
All store collection orders will be available for collection the next working day after the order is placed. If you order on a Monday, your collection will be ready from Tuesday. If you place your order on a Saturday it will be available from Monday. Any pre-orders placed for store collection will be available from the release date.
Delivery is FREE for orders £35 and over, otherwise it is £3.50 with Royal Mail 48. All deliveries to the UK should take 2-3 working days Please note that actual time taken is outside of our control.
Next working day delivery for £6.95 with FedEx. This is also available as a surcharge on orders over £70 to expedite the delivery.
So, if you place an order at 11:30am on Monday, you should receive it on Wednesday or Thursday. If you place an order at 10:00am on Friday, you should receive it on Monday or Tuesday.
If you are unfortunate enough not to receive your ordered goods within 20 working days (which is the period that Royal Mail allows before it is declared as lost) Please call your local sorting office, as 95% of delayed items end up being held at local sorting offices because of a failed deliveries. If nothing is found then please e-mail us and we will arrange for a reimbursement or for a replacement to be sent to you after completion of the claims procedure. If you have had problems receiving goods we reserve the right to only send future orders based on Recorded post to help guarantee that items do reach you safely.
Returned to Sender
Items that are returned to Willen Games because they are not collected or claimed by the intended recipient can be reissued for an additional postage fee. Alternatively your order can be refunded minus our postage costs.